Why a deal cannot be paid

Every accepted deal that still owes money needs a working payment method attached. When a deal does not have one, the dashboard flags it now, before a payout fails. The "In a deal, no method" filter lists every talent with a deal like that, and the deal itself says which of three reasons applies.

1. No method attached

A deal records the payment method it pays out to. That can be empty, most often because the deal was accepted before your account had any method. Nothing is broken. Attach one of the talent's methods to the deal.

2. Attached method deleted

Deleting a payment method detaches it from every deal it was paying out to. Those deals are left with no method, which is the first case again, and the fix is the same.

3. Talent not on method

This one catches people out. The deal has a real, working method attached, but the talent was removed from that method after the deal was set up. The method is fine and the deal is fine. The method just no longer takes this talent's payouts. Add the talent back to the method, or attach a different method they are on.

What "still owes money" covers

A deal needs a method for as long as money is still due on it, and that includes deals marked completed. Finishing the work and finishing the payments are separate, so a completed deal with a balance outstanding is still counted.

What this does not tell you

This is not an invoice status. It says nothing about a payout that failed, was delayed or was reversed. It only says that, as things stand, this deal has no method its money could go to.

A deal can also be held up by the method's setup with our payments provider. That shows on the method, not on the deal.

Fixing it

All three cases come down to two questions. Is this talent on a payment method? Is that method attached to the deal? If the talent is on no method at all, add them to one first. Nothing else will help until you do.